Habt ihr mich schon vermisst? Ich mich nicht ;-). Urlaub ist einfach super und Indonesien ein so tolles Land – da hätte ich es schon noch eine Zeitlang ausgehalten. Aber jetzt heißt es hier zum Endspurt anzugreifen. Es liegen noch einige wichtige Entscheidungen an und Plätzchen müssen auch gebacken werden, und Geschenke fehlen und Glühwein muss ich trinken – ihr seht also: Stress pur!!!
이용 안내 및 주요 정보
배송대행 이용방법
배송대행은 해외에서 구매한 상품을 중간지점(배대지)에 보내고, 이를 통해 한국으로 배송받는 서비스입니다. 먼저, 회원가입을 진행하고, 해당 배대지 주소를 이용해 상품을 주문한 후, 배송대행 신청서를 작성하여 배송 정보를 입력합니다. 모든 과정은 웹사이트를 통해 관리되며, 필요한 경우 고객센터를 통해 지원을 받을 수 있습니다.
구매대행 이용방법
구매대행은 해외 쇼핑몰에서 직접 구매가 어려운 경우, 대행 업체가 대신 구매해주는 서비스입니다. 고객이 원하는 상품 정보를 제공하면, 구매대행 신청서를 작성하고 대행료와 함께 결제하면 업체가 구매를 완료해줍니다. 이후 상품이 배대지로 도착하면 배송대행 절차를 통해 상품을 수령할 수 있습니다.
배송비용 안내
배송비용은 상품의 무게, 크기, 배송 지역에 따라 다르며, 계산기는 웹사이트에서 제공됩니다. 부피무게가 큰 제품이나 특수 제품은 추가 비용이 발생할 수 있습니다. 항공과 해운에 따른 요금 차이도 고려해야 합니다.
부가서비스
추가 포장 서비스, 검역 서비스, 폐기 서비스 등이 제공되며, 필요한 경우 신청서를 작성하여 서비스 이용이 가능합니다. 파손 위험이 있는 제품의 경우 포장 보완 서비스를 신청하는 것이 좋습니다.
관/부가세 안내
수입된 상품에 대한 관세와 부가세는 상품의 종류와 가격에 따라 부과됩니다. 이를 미리 확인하고, 추가 비용을 예상하여 계산하는 것이 중요합니다.
수입금지 품목
가스제품(히터), 폭발물, 위험물 등은 수입이 금지된 품목에 속합니다. 항공 및 해상 운송이 불가하니, 반드시 해당 품목을 확인 후 주문해야 합니다.
폐기/검역 안내
검역이 필요한 상품이나 폐기가 필요한 경우, 사전에 관련 부가서비스를 신청해야 합니다. 해당 사항에 대해 미리 안내받고 처리할 수 있도록 주의해야 합니다.
교환/반품 안내
교환 및 반품 절차는 상품을 배송받은 후 7일 이내에 신청이 가능합니다. 단, 일부 상품은 교환 및 반품이 제한될 수 있으니 사전에 정책을 확인하는 것이 좋습니다.
재고관리 시스템
재고관리는 배대지에서 보관 중인 상품의 상태를 실시간으로 확인할 수 있는 시스템입니다. 재고 신청을 통해 상품의 상태를 확인하고, 필요한 경우 배송 또는 폐기 요청을 할 수 있습니다.
노데이타 처리방법
노데이타 상태의 상품은 배송 추적이 어려운 경우 발생합니다. 이런 경우 고객센터를 통해 문의하고 문제를 해결해야 합니다.
소비세환급 및 Q&A
일본에서 상품을 구매할 때 적용된 소비세를 환급받을 수 있는 서비스입니다. 해당 신청서는 구체적인 절차에 따라 작성하고 제출해야 합니다. Q&A를 통해 자주 묻는 질문을 확인하고, 추가 문의 사항은 고객센터에 연락해 해결할 수 있습니다.
고객지원
고객센터는 1:1 문의, 카카오톡 상담 등을 통해 서비스 이용 중 발생하는 문제나 문의사항을 해결할 수 있도록 지원합니다.
서비스 관련 공지사항
파손이 쉬운 제품의 경우, 추가 포장 보완을 반드시 요청해야 합니다.
가스제품(히터)은 통관이 불가하므로 구매 전 확인 바랍니다.
항공 운송 비용이 대폭 인하되었습니다.
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